Firms › RBS Collective Investment Funds Limited ›
RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN6396997 Not upheld
Not upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Mr F was struggling to meet the monthly payments on his mortgage with The Royal Bank of Scotland Plc (RBS), because of financial hardship.Treatment in financial difficulty
He complains that RBS has declined to restructure his mortgage over a longer term, in order to make the monthly payments affordable.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6396997.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.