TSB Bank plc

Financial Ombudsman decision DRN6393251 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Fri Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs F complain that TSB Bank plc won’t comply with an agreement to extend the term of part of their mortgage.Mortgage administration

TSB acknowledged there were some areas where it had made a mistake, and apologised.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6393251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.