Arrow Global Limited

Financial Ombudsman decision DRN6382124 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

She says the balance includes Payment Protection Insurance (“PPI”) premiums. She says that this is unfair because the PPI policy was missold to herProduct mis-sold

Arrow Global Limited should have provided better customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6382124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.