Barclays Bank Plc
Financial Ombudsman decision DRN6380838 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss B complains that she was defrauded of money from her account but Barclays Bank Plc has not agreed to make a refund to her.APP scam refund refused
And it does seem to have been flawed. But I agree that the offer of compensation that has been made - £250 - is appropriate for the upset that this caused her.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6380838.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.