National Westminster Bank Plc

Financial Ombudsman decision DRN6379364 Upheld

Upheldoutcome, as published by the Ombudsman

£4,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund £4,000 to Mr O’s account as well as any interest and charges applied to the accountCharges and fees

NatWest has admitted that Mr O was given incorrect informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6379364.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.