Leap Finance Limited

Financial Ombudsman decision DRN6376830 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

dispute that they agreed to the terms of business and fees it claims they didCharges and fees

There was limited information about the lifetime membership scheme and a brochure saying that there could be further fees for additional borrowing was only available after Mr and Mrs D joined the scheme.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6376830.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.