Barclays Bank UK PLC

Financial Ombudsman decision DRN6374482 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mrs S complains Barclays Bank UK PLC blocked and closed her ISA.Account closed or refused

Mrs S also complains that Barclays caused delays and provided incorrect information when she arranged to move her account to another bank.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6374482.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.