Lloyds Bank PLC

Financial Ombudsman decision DRN6371931 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Lloyds should refund any over limit or unauthorised borrowing fees that it hasn’t already refunded, that were caused as a direct result of the packaged account feesCharges and fees

Mr H has complained that Lloyds Bank PLC (“Lloyds”) mis-sold him a number of packaged bank accounts.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6371931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.