Citibank Europe plc
Financial Ombudsman decision DRN6371708 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
His debit card was charged €134.06. He told Citibank he’d never authorised this amount so asked them to help him out. Citibank raised a dispute through the chargeback mechanism.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6371708.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.