Virgin Money plc
Financial Ombudsman decision DRN6366527 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
charge equal to 180 days loss of interestCharges and fees
He doesn’t believe the terms and conditions make it clear that this means the capital could reduceProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6366527.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.