Halifax Limited

Financial Ombudsman decision DRN6366489 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Halifax says its systems do not allow the product switch without a re-mortgage process.Mortgage administration

Halifax accepts it did not respond to Mr W’s complaint promptly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6366489.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.