TSB Bank plc

Financial Ombudsman decision DRN6360659 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs A would like the adverse data recorded on her credit file due to the arrears to be removed.Credit file reporting

Mrs A’s complaint is about a mortgage she and her late ex-husband (Mr S) had with TSB Bank plc. She is unhappy that she wasn’t kept informed about the status of the mortgage and wasn’t consulted about a payment arrangement TSB agreed with Mr S.Mortgage administration

She is also unhappy with how her complaint was handled.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6360659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.