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Automobile Association Personal Finance Limited

Financial Ombudsman decision DRN6351013 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Miss T complains that Automobile Association Personal Finance Limited (“AAPFL”) gave her wrong information about her loan with it, resulting in the remaining balance being referred to a debt collector and solicitor and causing her distress.Charges and fees

Miss T did not feel that was enough to put matters right, and considered that AAPFL should increase its payment to the amount of the remaining balance in October 2012.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6351013.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.