Loans Direct UK Limited

Financial Ombudsman decision DRN6348345 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

LDUKL debited a fee from Mr V’s bank account without his authorisation.Unauthorised transaction

Mr V complains that Loans Direct UK Limited (“LDUKL”), trading as Loan Spotter, provided him with unsatisfactory customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6348345.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.