Lloyds Bank PLC

Financial Ombudsman decision DRN6345590 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Lloyds has now written to Mr D to say that it’s willing to allow a final extension of the current arrangement for six months until 1 December 2016 but, if there is any further request, it will need a full revaluation.Treatment in financial difficulty

Mr D complains that Lloyds Bank PLC has acted in a threatening and victimising way by not allowing him to continue to make interest only payments on his mortgage until the hotel it’s secured on is sold.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6345590.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.