Accord Mortgages Limited

Financial Ombudsman decision DRN6342801 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Ms A has let the mortgaged property since 2011 and has been charged an increased interest rate by Accord for “unauthorised letting”.Interest and rates

Ms A has complained about her treatment by Accord Mortgages Limited (Accord) in relation to a mortgage held jointly with her husband.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6342801.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.