Sainsbury's Bank Plc

Financial Ombudsman decision DRN6341867 Upheld

Upheldoutcome, as published by the Ombudsman

£418redress stated in the decision

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

The bank must ensure that Mr P’s credit record is not affected as a result of this issue, whatever the outcome.Credit file reporting

Mr P had a loan with Sainsbury’s Bank which he decided to pay off early. He asked the bank for a settlement figure and paid the amount requested.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6341867.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.