HSBC Bank plc

Financial Ombudsman decision DRN6329737 Not upheld

Not upheldoutcome, as published by the Ombudsman

£6,000redress stated in the decision

Fri Jun 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs B wants the 2.9% fee repaying.Charges and fees

Mrs B said she didn’t receive any acknowledge of her complaint. And she had to chase for a response.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6329737.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.