Gain Credit LLC

Financial Ombudsman decision DRN6312080 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Sun May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

reduce the amount Mr A owes in relation to loan ending …433 by £100 by way of compensation for his distress and inconvenienceCharges and fees

Lending Stream’s muddled offer meant that Mr A was disappointed to discover that the position wasn’t as he thoughtComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6312080.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.