Santander UK Plc
Financial Ombudsman decision DRN6302664 Upheld
Upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Thu Dec 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms D complains that Santander UK plc told her it would agree to change her capital repayment mortgage to interest only and then changed its mind without telling her why.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6302664.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.