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Cabot Financial (Europe) Limited

Financial Ombudsman decision DRN6299705 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr R complains that PSA Finance UK Limited (trading as Citroen Contract Motoring) (CCM) provided poor customer service when it charged him for excess mileage under a car hire agreement.Charges and fees

I order PSA Finance UK Limited (trading as Citroen Contract Motoring) to pay Mr R £75 compensation for poor complaint handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6299705.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.