Santander UK Plc
Financial Ombudsman decision DRN6295565 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
They asked it if they could switch their mortgage from interest only to a repayment basisMortgage administration
I was concerned that Mr and Mrs L should be allowed to stay in their property without worry as I thought they were now vulnerable.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6295565.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.