HSBC Bank plc

Financial Ombudsman decision DRN6293713 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr R complains that HSBC Bank Plc did not follow his instructions when he asked it to downgrade his accountAccount closed or refused

It seems it did ignore his instructions and did not respond to his complaint as quickly as it should have.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6293713.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.