Clydesdale Bank Plc
Financial Ombudsman decision DRN6291689 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
didn’t respond fairly to their request for help when they began to experience financial difficultiesTreatment in financial difficulty
failed to honour advertised loan interest ratesInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6291689.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.