Nationwide Building Society

Financial Ombudsman decision DRN6288244 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs M complains that Nationwide Building Society did not remove her from a joint mortgage she had held with her ex-husband.Mortgage administration

Nationwide has acknowledged it could have handled Mrs M’s complaint better, and has offered to pay £50 compensation for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6288244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.