Barclays Bank Plc
Financial Ombudsman decision DRN6284559 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
she could not change her address without evidence of who she wasIdentity checks and access
the bank had not provided the level of service it should haveService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6284559.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.