Santander UK Plc
Financial Ombudsman decision DRN6278333 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs E complain that Santander UK Plc did not monitor their loan accounts properly allowing arrears to accumulate which were not notified.Mortgage administration
For the delay and poor complaint handling I consider an award of £125 to be appropriate.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6278333.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.