Shawbrook Bank Limited

Financial Ombudsman decision DRN6276820 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr H complains that Shawbrook Bank Limited (Shawbrook) incorrectly told him it hadn’t received his October 2015 application for further borrowing against his buy-to-let property.Mortgage administration

Mr H is unhappy that he wasn’t told his application for further borrowing had been turned down.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6276820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.