Santander UK Plc
Financial Ombudsman decision DRN6269082 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
waived the £29 of charges that would’ve applied for this taking Ms P overdrawnCharges and fees
Santander UK plc told her the wrong information about her current accountService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6269082.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.