Bank of Scotland Plc

Financial Ombudsman decision DRN6268945 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr K complains that Bank of Scotland plc, trading as Halifax, won’t refund his money after he was a victim of a scam.APP scam refund refused

Halifax does accept that it did give Mr K misleading information by treating this as a card dispute. Its fraud department should have investigated Mr K’s request when he first asked. It has apologised for this and paid £100.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6268945.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.