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American Express Services Europe Limited

Financial Ombudsman decision DRN6268494 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mrs A complains that American Express Services Europe Limited (“Amex”) won’t refund her for an item she bought on her card that wasn’t fit for purpose.Card dispute or chargeback

Amex has accepted that it gave Mrs A some wrong advice about whether or not to return the item she purchased.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6268494.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.