National Westminster Bank Plc

Financial Ombudsman decision DRN6265140 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Identity checks and access

In the Ombudsman’s words

Two transactions, totalling £1,050, were made from Mr and Mrs H’s accounts without their authority.Unauthorised transaction

On the same day, the fraudster also used Mr H’s details in order to open a new account with NatWest.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6265140.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.