HSBC UK Bank Plc
Financial Ombudsman decision DRN6262844 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr W complains that HSBC UK Bank Plc closed his business current accountAccount closed or refused
HSBC was entitled to close the account in line with its terms and conditions. Mr W’s account was inhibited from 31 October 2018. - Mr W made a number of calls after this date and no one called him back.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6262844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.