Lloyds Bank PLC

Financial Ombudsman decision DRN6259997 Upheld

Upheldoutcome, as published by the Ombudsman

£37,000redress stated in the decision

Mon Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs S is unhappy with the way Lloyds Bank Plc has handled her business loans and relationship with it.Mortgage administration

Mrs S has previously complained about the missing documents to Lloyds and was paid £264 for any inconvenience it’d caused.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6259997.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.