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Barclays Bank UK PLC

Financial Ombudsman decision DRN6252882 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr F complains that Barclays Bank UK PLC didn’t offer him any help when he was in financial difficulty and his requests for help were ignored.Treatment in financial difficulty

I think there are several occasions where Barclays could have done more to help Mr F. I appreciate it was up to him to keep his monthly payments up to date but Mr F was in financial difficulty and he did ask Barclays for help on a number of occasions. I think as a lender, Barclays should have shown some forbearance and should have had a discussion about various options with Mr F.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6252882.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.