Santander UK Plc
Financial Ombudsman decision DRN6249912 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr K didn’t think charging him more interest was fair, so he didn’t accept that.Interest and rates
Mr K complains about the way Santander UK plc has treated him since his mortgage term ended in 2015.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6249912.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.