Erudio Student Loans Limited

Financial Ombudsman decision DRN6248232 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Ms B says that Erudio should have stopped the clock on her account when she first complained to it. She is unhappy that her account has now built up arrears and she does not think it is fair that it will only backdate her arrears for three months.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6248232.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.