TSB Bank plc

Financial Ombudsman decision DRN6247390 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

He said that he hadn’t authorised this payment, and asked TSB not to let the money be taken from his account.Unauthorised transaction

He also feels that they’ve discriminated against him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6247390.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.