Firms › MARKS AND SPENCER FINANCIAL SERVICES PLC ›
MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN6247183 Upheld
Upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
M&S Bank refused to apply a chargeback as they said Ms M had received the service she’d applied for.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6247183.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.