NRAM Limited

Financial Ombudsman decision DRN6246194 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs B complains that NRAM plc (“NRAM”) gave her incorrect information about her mortgageMortgage administration

I agree with Mrs B’s view that she has received a poor level of customer service from NRAM.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6246194.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.