National Westminster Bank Plc

Financial Ombudsman decision DRN6245030 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr F complains that National Westminster Bank Plc (NatWest) refused to let him take out a new mortgage product.Mortgage administration

Mr F also complains that NatWest did not record the complaint he made to branch staff.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6245030.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.