Barclays Bank Plc
Financial Ombudsman decision DRN6244530 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Aug 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Barclays has acknowledged it provided poor customer service in relation to its handling of this part of Mrs O’s complaint, and sent her £30 compensation for any distress and inconvenience this caused her.Complaint handling
Barclays has acknowledged that it did not properly transfer the direct debit arrangement for monthly premium payments towards Mrs O’s overdraft protection policy when it changed her current account in 2006.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6244530.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.