Lex Autolease Limited

Financial Ombudsman decision DRN6244034 Not upheld

Not upheldoutcome, as published by the Ombudsman

£445redress stated in the decision

Sat Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Miss W didn’t accept our investigator’s view. She said her complaint was about the information she received on the calls and was disappointed these weren’t part of the assessment.Complaint handling

being incorrectly told the account was settledService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6244034.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.