National Westminster Bank Plc

Financial Ombudsman decision DRN6241565 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

NatWest is unable to demonstrate that it sent Miss A anything to inform her that this change was being made.Charges and fees

The fact that Miss A may not have made full use of the benefits doesn’t mean the account was mis-sold.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6241565.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.