Bank of Scotland Plc

Financial Ombudsman decision DRN6232242 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss D complains about the response of Bank of Scotland plc (trading as Halifax) when she contacted it about her financial difficulties.Treatment in financial difficulty

Halifax’s repeated requests for information and its repeated statements that the information hadn’t been received unnecessarily caused Miss D confusion, anger, frustration and inconvenience as well as financial lossService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6232242.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.