Santander UK Plc
Financial Ombudsman decision DRN6229572 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
the bank decided it no longer wanted to let her bank with it – so it closed her accountAccount closed or refused
Miss T complains that Santander UK Plc took a long time to put money back in her account after there were problems with a payment she wanted to make to somebody.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6229572.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.