National Westminster Bank Plc

Financial Ombudsman decision DRN6221922 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jun 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Bereavement and power of attorney

In the Ombudsman’s words

It says it’s refunded charges and fees on the accountsCharges and fees

Mrs A on behalf of the late Mr A complains about how National Westminster Bank Plc (NatWest) has dealt with Mr A’s accounts following his passing away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6221922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.