NRAM Limited

Financial Ombudsman decision DRN6218322 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr and Mrs B complain that NRAM plc mis-sold a mortgage and secured loan to them because they were unaffordable.Product mis-sold

They say that NRAM then failed to administer the mortgage properly – it over-charged them and it didn’t advise them correctly about the effects of switching temporarily to interest-only payments.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6218322.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.