National Westminster Bank Plc

Financial Ombudsman decision DRN6216878 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

downgraded his current account to a basic accountAccount closed or refused

NatWest agreed that Mr M hadn’t received the service he should expect from themComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6216878.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.