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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN6203244 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

delayed in sending inter-bank messages to the receiving bank, and in relaying the responses to Miss LPayment delayed or failed

Co-op could’ve done more to action Miss L’s messages and requests more promptlyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6203244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.